Customer Service

Every Customer Interaction is an Opportunity

While customer service training programs are commonplace at most organizations, most employees start answering customer inquiries without the confidence to deal with difficult customers in a friendly manner. They either get flustered in the moment and say something that makes the situation worse or they have to ask management for help.

Through active self-reflection and experience simulation, videoRehearser’s learning tools enable your staff to practice perfect responses to any inquiry – keeping your customers happy, reviews positive, and your management team focused on their primary tasks.

  • It’s All in the Details

    People are complex. The wrong tone, words, or timing of your response is all it takes to lose a customer. vR enables you to practice the small things and perfect every part of your delivery for perfect encounters every single time.

  • Standardize Responses and Processes

    vR provides a scaleable framework to train your entire customer service team – enabling them to self-correct and precisely mimic the best employees in your organization.

  • Better Reviews, More Revenues

    Great customer service and successfully resolving issues is the number one reason people leave positive reviews for a product or brand, and perhaps the best way to increase your bottom-line.

  • Practice Without Consequence

    videoRehearser provides a natural environment for management and staff to practice answering questions, de-escalating conflicts, and creating amazing customer experiences at your organization.


Years experience


Happy Clients


End user satisfaction


Service desk


Global reach

We help businesses of all sizes improve their service experience to create customers for life. Let’s get started


Happy customers for any business, product, or service

With the rapid growth of online shopping and on-demand delivery, the bulk of your customer interactions are probably already online. Whether they call on the phone or start a email/chat message with your support team, videoRehearser courses ensures that any communication results in satisfied customers, great reviews, and better sales year after year.



We built videoRehearser to serve as a core customer service training tool for the world’s top marketplaces and brands. Whether you’re a local shop or a global brand, we can provide the tools you need to reach the next level of success.

Why choose us


  • puzzle

    Learning Strategy

    Forget rote learning methods and deploy learning programs backed by neurobehavioral science.

  • monitor-tablet-and-smartohone

    Any Device

    Create and take VideoRehearser courses on any device – mobile, desktop, or tablet.

  • simple


    Quickly create and deploy courses to your team that just plain work – no frills, no distractions, just the goods.

  • group-3

    Enhanced Collaboration

    Learner can leverage feedback from coaches and their network – people invested in their success.

  • start-up

    Scale Best Practices

    Lessons and examples from the best people in your organization can be quickly taught to your entire team.

  • savings

    Cut Costs

    85% of training budgets are used just to get people in the room – now all you need is an internet connection.

Stop wasting time and money on training programs that don’t work. Explore our company

How It Works


We’ll show you how to create amazingly effective training programs in 3 simple steps

  • 1. Project scope

    We’ll start by discussing your company’s training/learning goals and create a targeted approach to reaching them.

  • 2. Features and Package Customization

    Based on your requirements, we’ll help you choose a package the meets your needs without exceeding your budget.

  • 3. Reach Your Goals, Expand Your Reach

    As we meet your goals and improve the efficiency of your training programs, we can expand into other areas of your business.