Retail Videorehearser

Empower Your Retail Team

While most retailers have training programs in place, most new hires simply don’t have the experience or confidence to deal with difficult customers in a friendly manner. They either get flustered in the moment and say something that makes the situation worse or they have to ask management for help.

Through active self-reflection and experience simulation, videoRehearser’s retail learning tools enable your staff to practice perfect responses to any concern – keeping your customers happy and your management team focused on their primary tasks.

  • Control Costs

    No need to hire any outside help or consultants – leverage top talent inside your organization to set an example of excellence for everyone else to follow.

  • A Small Investment that Scales

    The videoRehearser platform enables you create entire courses from short videos made by one or more team members or experts.

  • Active Learning, Not Passive

    Instead of their eyes glazing over, your team will be engaged each step of the way through self-reflection and active participation.

  • Practice Listening

    Listening is perhaps the most useful skill for anyone working in a customer service role. Using the vR system, your management and staff will become experts at listening to your guests and answering in the best way possible.



Years experience


Happy Clients


End user satisfaction


Service desk


Global reach

We help retailers of all sizes improve their customer’s experiences to increase repeat business. Let’s get started

Online shopping videorehearser

Happy customers no matter where they're shopping

With the rapid growth of online shopping, the bulk of your customer interactions are probably already online. Whether they call on the phone or start a email/chat message with your support team, videoRehearser courses ensures that any communication results in satisfied customers, great reviews, and better sales year after year.



We built videoRehearser to serve as a core customer service training tool for the world’s top marketplaces and brands. Whether you’re a local shop or a global brand, we can provide the tools you need to reach the next level of success.

Why choose us


  • puzzle

    Learning Strategy

    Forget rote learning methods and deploy learning programs backed by neurobehavioral science.

  • monitor-tablet-and-smartohone

    Any Device

    Create and take VideoRehearser courses on any device – mobile, desktop, or tablet.

  • simple


    Quickly create and deploy courses to your team that just plain work – no frills, no distractions, just the goods.

  • group-3

    Enhanced Collaboration

    Learner can leverage feedback from coaches and their network – people invested in their success.

  • start-up

    Scale Best Practices

    Lessons and examples from the best people in your organization can be quickly taught to your entire team.

  • savings

    Cut Costs

    85% of training budgets are used just to get people in the room – now all you need is an internet connection.

Stop wasting time and money on retail training programs that don’t work. Explore our company

How It Works


We’ll show you how to create amazingly effective retail training programs in 3 simple steps

  • 1. Project scope

    We’ll start by discussing your company’s training/learning goals and create a targeted approach to reaching them.

  • 2. Features and Package Customization

    Based on your requirements, we’ll help you choose a package the meets your needs without exceeding your budget.

  • 3. Reach Your Goals, Expand Your Reach

    As we meet your goals and improve the efficiency of your training programs, we can expand into other areas of your business.